AI analysis of guest reviews reveals the patterns behind your rating — from cleanliness concerns to the service touches that earn repeat bookings.
In hospitality, one bad review about cleanliness can undo 50 positive ones. Guests research reviews obsessively before booking. Our AI analyzes all your reviews to find the patterns: Is the cleanliness issue in one room or systemic? Are front desk complaints about one shift or a training gap?
Room cleanliness and maintenance issues
Front desk and check-in experience complaints
Noise and comfort concerns
Value perception and hidden fee frustrations
Based on our analysis of 60 businesses nationwide, here's how the industry stacks up.
In Hospitality & Travel, the median rating is 4.1, slightly higher than the average of 4.03, with a notable spread from 2.4 to 5.0, indicating varied customer experiences.
See exactly what percentage of reviews are positive, negative, and neutral — broken down by theme.
Your reviews analyzed across themes like Cleanliness, Check-in Experience, Room Quality, and more — with real customer quotes.
See how your reviews compare to hotels in your area and industry benchmarks.
Not vague advice — specific things to fix this week, ranked by impact on your rating.
Plus dozens of additional themes our AI detects automatically from your specific reviews.
Optional Yelp reviews: +$10