The Problems Hiding in Your Reviews
Patients choose healthcare providers based on reviews more than ever — 72% read online reviews before booking a new doctor. But most practices only see individual complaints, not the patterns. When 40% of your negative reviews mention front desk issues, that's a fixable problem hiding in plain sight.
Long wait times frustrating patients
Front desk and scheduling complaints
Bedside manner concerns you haven't heard
Billing and insurance confusion driving 1-star reviews